Optus, you have a problem: Telco giant fuels complaints to ombudsman

Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes — and they're mostly about mobile services.

Facial recognition, apps and robots the future of shopping, Alibaba bosses say

China e-commerce giant Alibaba plans to open 1,000 of its new-age supermarkets in the next five years and it has Australian produce on its shopping list.

My Health Record races to save face by closing loopholes with partner apps

My Health Record is scrambling to put tough new restrictions on mobile phone apps that use its sensitive patient data, including an option to cancel if the companies damage the system's reputation.