Online retailer fined record $3 million over mobile phone and camera complaints

An online electronics retailer is fined a record $3.15 million after it broke Australian consumer laws by failing to deliver, repair or refund mobile phones, cameras and other electronic goods to customers across the country.

Solar customers falling victim to predatory tactics in unregulated industry, advocates warn

Solar panels have been installed on the rooftops of two million Australian households — but why are so many people left helpless when they run into a problem?

How scammers from Kosovo are manipulating disgruntled Aussies on Facebook

A network of popular Facebook pages that have built large audiences catering to Australians agitated over hot button issues is under the control of trolls and scammers from the Balkans, an ABC investigation reveals.

Does Australia need a ‘right to repair’?

Australian proponents of the 'right to repair' movement say the environment, consumers and small business are suffering without regulation.

Optus, you have a problem: Telco giant fuels complaints to ombudsman

Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes — and they're mostly about mobile services.

Facial recognition, apps and robots the future of shopping, Alibaba bosses say

China e-commerce giant Alibaba plans to open 1,000 of its new-age supermarkets in the next five years and it has Australian produce on its shopping list.